Member Advisory
Licensed Benefit Consultant
You help people choose a Medicare plan that fits their doctors, drugs, and budget. You stay with them after they enroll.
Careers / Retention SpecialistOpen role
Member Support
Retention Specialist
You keep in touch with members after they enroll. You answer questions, fix problems early, and make sure each member understands their plan.
Apply for this roleThe role
What the work looks like.
What you will do
- Call, email, and message members to check in, answer questions, and resolve problems.
- Reach out to members who show signs of confusion or of leaving their plan, and find out why.
- Explain plan benefits, renewals, and annual changes in plain words.
- Help members with plan changes, renewals, and other updates that could affect their coverage.
- Record every conversation accurately in our CRM.
- Follow CMS, carrier, and Clearview communication rules on every call.
What you bring
- One to two years in customer service, a call center, or healthcare.
- Clear, patient phone manners. You would rather explain something twice than rush it.
- A current life and health insurance license in your state, or a plan to get one.
- Comfort with a CRM and everyday office software.
Helpful, not required
- Experience with Medicare Advantage or Part D.
- Outbound calling experience.
- Fluency in Spanish or another language our members speak.
Apply
Three short steps.
Your contact details, your state, and a link to your resume. A real person reads every application.
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Analytics
Data Analyst
You turn enrollment, retention, and call data into answers. Your work shows our agents, members, and carrier partners what is working and what is not.